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Welcome to BRN Cabs Opc Private Limited
Welcome to BRN Cabs Opc Private Limited
At BRN Cab, we strive to provide the best possible experience for our users. We understand that concerns or grievances may arise from time to time. This Grievance Policy outlines the process for resolving such issues related to our mobile application ("App") and website ("Website"). By using BRN Cab App and Website, you agree to adhere to this policy.
1.1. Contacting Customer Support: If you encounter any issues, have concerns, or wish to report a grievance, we encourage you to contact our customer support team. You can reach our customer support through the contact information provided on our App and Website.
1.2. Provide Relevant Information: When reporting a grievance, please provide relevant details such as your name, contact information, a description of the issue or grievance, and any supporting evidence or documentation.
2.1. Timely Acknowledgment: Upon receiving your grievance, we will acknowledge the receipt within a reasonable timeframe and provide you with a reference or ticket number for further communication.
2.2. Investigation and Resolution: We will promptly investigate your grievance and take appropriate steps to resolve the issue. This may involve gathering additional information, communicating with relevant parties, or conducting internal reviews as necessary.
2.3. Communication: We will keep you informed about the progress of the investigation and provide regular updates on the status of the resolution process.
2.4. Resolution Timeframe: We aim to resolve grievances in a timely manner. The resolution timeframe may vary depending on the nature and complexity of the grievance. However, we will make all reasonable efforts to address and resolve the issue within a reasonable period.
3.1. Unsatisfactory Resolution: If you are dissatisfied with the initial resolution provided, you may request the grievance to be escalated to a higher level of management or a designated escalation point within BRN Cab.
3.2. Regulatory Authorities: If you believe that your grievance has not been adequately addressed by BRN Cab, you may have the option to escalate the matter to relevant regulatory authorities or consumer protection agencies in accordance with applicable laws and regulations.
We treat all grievances with strict confidentiality and respect your privacy. The information shared during the grievance process will only be used for the purpose of investigation and resolution.
We reserve the right to update or modify this Grievance Policy from time to time. Any changes will be effective upon posting the revised policy on our App and Website. We encourage you to review this policy periodically.
If you have any questions or require further assistance regarding our Grievance Policy, please contact us at
Our Address :
Plot No 1233; Hehal Pahar Toli ; Opposite Anchal Office; ITI Road; Ranchi; Jharkhand; 834005; India
Email : Brncabservice@Gmail.Com